Privacy Policy for GoChil.com
1. Introduction
At GoChil (gochil.com), we are committed to safeguarding the privacy and personal data of our users. Your trust is of paramount importance to us, and we process data with transparency, integrity, and the highest standards of compliance with data protection laws, including the European General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, store, and protect your personal data when you access and interact with our website and services.
2. Scope of Policy and Data Controller
This Privacy Policy applies to all visitors, users, and others who access or use the services offered via gochil.com. For GDPR purposes, GoChil acts as the Data Controller, responsible for the processing of your personal data. By accessing gochil.com or using our services, you acknowledge that you have read and understood the practices described in this Privacy Policy.
If you have any queries regarding this Policy or our data practices, you may contact us at [email protected].
3. Categories of Data We Process
We may collect, use, store, and transfer various categories of personal data, including but not limited to:
a) Usage Data:
Information about how you access and use our website, including IP address, browser type, version, time zone setting, device ID, pages visited, interaction patterns, and session duration.
b) Account Data:
Your name, email address, phone number, physical address, and any other contact details you provide when creating an account or updating your profile.
c) Profile Data:
Your preferences, product interests, purchase history, feedback, reviews, survey responses, and browsing behavior.
d) Communication Data:
Records of your communications with us, including support queries, feedback submissions, and any other interaction via email or web forms.
e) Technical Data:
Your device type, operating system, system configuration, screen resolution, language preferences, and diagnostic data from app or website usage.
f) Transaction Data:
Details about purchases or orders made on gochil.com, including billing and shipping information, payment methods, and transaction timestamps.
g) Preference Data:
Your choices regarding marketing communications, notification preferences, and interests expressed via settings, cookies, or surveys.
4. Legal Bases for Processing
We rely on the following lawful bases to collect and process your personal data:
– Performance of a Contract: When the data is necessary to fulfill a transaction or deliver services you request via gochil.com.
– Legitimate Interests: For analytics, service improvement, fraud prevention, customer service, and ensuring website security.
– Consent: When you voluntarily provide consent, particularly for marketing, cookie usage, and optional data collection.
– Legal Obligation: When processing is necessary for compliance with legal requirements, such as maintaining transaction records or fulfilling contractual obligations.
5. Your Rights
Under applicable privacy laws, you have the following rights relating to your personal data:
– Right of Access: To request a copy of your data held by us.
– Right of Rectification: To correct inaccurate or incomplete personal data.
– Right to Erasure: To request the deletion of your data when no longer needed.
– Right to Restriction: To request limitations on how we process your data under certain circumstances.
– Right to Data Portability: To receive your data in a structured, commonly used, and machine-readable format.
– Right to Object: To object to processing based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us at [email protected]. We may require verification of your identity to fulfill such requests.
6. Security Measures
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include but are not limited to:
– Encryption of data during transmission and at rest
– Strict internal access controls and authentication procedures
– Regular backups and disaster recovery protocols
– Staff training on data protection and cybersecurity awareness
While we strive to secure your information, no method of transmission or storage is completely infallible. We encourage you to use secure networks and maintain confidentiality of login credentials.
7. International Data Transfers
Where personal data is transferred outside of the European Economic Area (EEA) or other jurisdictions with similar protections, we ensure appropriate safeguards are in place. These may include:
– Standard Contractual Clauses approved by the European Commission
– Binding Corporate Rules
– Transfers to countries with an adequacy decision from the European Commission
By using gochil.com, you acknowledge and agree to such transfers, where applicable, in accordance with this Privacy Policy and legal requirements.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
– Account Data: Retained for the duration of your user account and up to 6 years thereafter
– Transaction Data: Retained for legally required periods, typically 7 years for accounting purposes
– Communication Data: Retained for up to 3 years after last user interaction
– Usage and Technical Data: Retained for analysis and diagnostics, typically anonymized after 12 months
– Preference Data: Retained for as long as consent remains valid or until you withdraw it
Upon expiry of retention periods, data is securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar tracking technologies to enhance user experience and provide analytics. These include:
– Essential Cookies: Necessary for website functionality, such as session handling and account login
– Functional Cookies: Enhance usability, such as remembering language or region choices
– Performance Cookies: Help us monitor site performance and user behavior
– Analytics Cookies: Collect aggregated, anonymized insights into page views and traffic sources (e.g., via Google Analytics or similar platforms)
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, we provide transparent information on cookie usage and seek consent where required. Upon your first visit to gochil.com, you are presented with a cookie consent banner allowing you to accept, reject, or customize cookie settings.
You can manage your preferences at any time via our Cookie Settings page or by adjusting your browser settings to refuse cookies. Please note that disabling certain cookies may affect website functionality.
For CCPA purposes, California residents may opt out of “sale” or “sharing” of personal data by using the relevant tools on our website or contacting us directly.
11. Protection of Children’s Personal Information
GoChil does not knowingly collect or solicit personal data from individuals under the age of 13. If we become aware that a child under 13 has provided personal information without verifiable parental consent, we will take steps to remove such information promptly. Parents or legal guardians who believe that their child has submitted personal data may contact us at [email protected].
12. Policy Updates and Notifications
We reserve the right to amend or update this Privacy Policy to reflect changes to our practices, legal obligations, or technology. Any significant modifications will be communicated through appropriate channels on gochil.com. Continued use of the website following such updates constitutes acknowledgment and acceptance of the revised terms.
13. Contact Information
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact us via:
Email: [email protected]
We are committed to privacy and compliance with all applicable data protection laws. You may contact us at any time to exercise your rights or express concerns regarding how we handle your information.